Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst, Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. * Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android) * Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams) * Proficiency in English and Spanish (both verbal and written) * Strong customer service orientation and communication skills * Ability to manage technical tickets efficiently, ensuring resolution or proper escalation * Commitment to maintaining up-to-date technical knowledge and best practices * Familiarity with IT support delivery models (phone, chat, email, deskside, self-service)



* Provide first-line technical support to users across integral locations * Diagnose and resolve IT-related issues related to operating systems, applications, and devices * Log, track, and manage incidents and service requests using the ticketing system * Escalate complex issues to the appropriate teams following established procedures * Deliver support through multiple channels: phone, chat, email, and in-person when required * Contribute to continuous improvement by documenting solutions and updating knowledge bases * Ensure high customer satisfaction through timely and professional service delivery Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: * Grow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level * Enhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops * Take charge of your development with an annual personal training

📌 Help Desk Analyst (Cataluña)
🏢 Amaris Consulting
📍 Cataluña