About the opportunity As part of the Banking Operations group, you will join a motivated Claims team focused primarily on the support of one of N26’s key markets, Germany. As a Specialist on the German market, you will learn the fundamental concepts, best practices, and procedures of our team. In this role, you will * Execute business processes on behalf of the customers, dealing with enquiries and orders, while developing a broad knowledge within your area. * Support activities linked to defined processes within Banking Operations, including regulatory requirements and risk controls, and support incoming legal requests. * Collaborate closely with internal stakeholders to ensure cases are handled efficiently, coordinate with other operational teams, and improve the quality of services delivered to our customers. * Assist in handling communications with external partners, and assist them in the day-to-day by providing answers and support. * Maintain internal documentation, ensuring it is up to date in order to stay compliant and minimise risk of audit findings.



* Handle insolvency and edge cases, developing a strong understanding of the legal implications and compliance the bank is subjected to. * Contribute to improving processes with a strong customer focus, and support operational teams with the analysis of incidents. * Provide feedback and opportunities to teams in order to streamline processes and standardize workflows. What you need to be successful in * Initial experience or a strong interest in banking operations, legal, or regulatory topics. * A structured way of working, with excellent organizational skills, and the ability to learn best practices and manage operational requests. * You bring a completed bank apprenticeship, or a university degree in Finance, Economics, Business Management, Mathematics, law, or a related field. * You have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big pictu

📌 Banking Operations (Madrid)
🏢 EngineersOfAI
📍 Madrid