DKB Code Factory in Valencia is seeking a Senior Business Analyst to translate Customer Service challenges into actionable requirements and process models for PEGA-based automation. You will collaborate with Product, Engineering, Architects and frontline staff to improve efficiency and reduce ambiguity, delivering reusable analysis artefacts across the product area. You will lead end-to-end analysis, own backlog readiness, and identify automation opportunities while embedding traceability and #J-18808-Ljbffr
📌 Senior ba: customer service automation (banking) (Valencia do Sil)
🏢 DKB Code Factory
📍 Valencia do Sil
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