A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.
Four Seasons Hotel Madrid is seeking a passionate Assistant Chief Concierge to join the team.
Reporting to the Front Office Manager, the Assistant Chief Concierge supervises and supports the daily operation of the Concierge team, ensuring proper organization, coverage, and adherence to departmental standards. Lead the daily operations of the Concierge and Guest Services team, ensuring exceptional guest experiences at all times.
Build and maintain strong relationships with restaurants, guides, transportation providers, luxury retailers, and local tourism partners.
Work closely with Front Office, Housekeeping, Spa, Food & Beverage,



and other operational departments to ensure seamless guest service.
Drive guest recognition, responsiveness, service recovery, and continuous improvement initiatives to maximize guest satisfaction.
Assist with departmental administration, including scheduling, inventory management, reporting, and operational planning.
Support hotel activities, seasonal initiatives, and guest experience enhancement projects.
Previous work experience in Madrid, along with a strong knowledge of the city and its supplier network, is highly desirable.
Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field preferred.
Fluent English and Spanish required. Excellent Training and Development opportunities.
~ 30 natural days of vacation, 20 public holiday and the day of the birthday free.
~ Complimentary Private Health insurance.
~ This is a full-time position.
This role might operate on a rotating shift basis, covering morning

📌 Assistant Chief Concierge (Madrid)
🏢 Four Seasons Hotels And Resorts
📍 Madrid