Description

Job Title: Guest Services Specialist and Administrative Assistant

Reports to: Director of Hospitality

Department: Ops

Status: Regular, Part-Time, On-Site

JOB SUMMARY

The Guest Services Specialist & Administrative Assistant for Barcelona Wine Bar & Corsica Wine Bar will assist with our guest experience ensuring our guests get answers quickly when consulting on reservations, receipt requests, etc. You will be jump-starting our guests’ Barcelona and Corsica Wine Bar experience before they take a step into our restaurants In addition to connecting with our guests, this role will also support our Leadership and Office Team with some administrative duties. This position will report to the Director of Hospitality.

RESPONSIBILITIES & DUTIES
- Ensure every guest interaction is handled with the highest possible quality via phone call or email communication.
- Provide knowledgeable answers to guest inquiries about reservations, availability, etc. in a professional and timely manner.
- Responsible for inbound and outbound guest comments and timely responses.




- Communicate with other departments and escalat issues as needed.
- Utilize our reservation system to book reservations for guests who call in to make reservations promptly.
- Process initial events inquires and triages the next step with the Events Team.
- Process receipt requests from our guests.
- Composition of daily recap emails to our restaurant management teams detailing voicemail messages, reservations unable to be taken directly, personal callbacks required, etc.
- Performs other administrative duties as required.

SKILLS & ABILITIES
- Excellent customer service mentality.
- Ability to prioritize and multitask.
- Sense of urgency; meeting of deadlines.
- Ability to act with integrity, professionalism, and confidentiality.
- Strong verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict-resolution skills.
- Excellent organizational skills and attention to det

📌 Guest Svc Specialist (Barcelona)
🏢 Barcelona Wine Bar
📍 Barcelona