The Services Infrastructure Manager is responsible for the leadership, availability, security, resilience and continual improvement of the organisation’s global Database and Application Services infrastructure.
The role leads a geographically distributed team of Database and Application Services Subject Matter Experts (SMEs) and Engineers responsible for the organisation’s database platforms, automation technologies, collaboration platforms, identity services, service-management platforms and internally developed applications and tools.
The manager provides both technical and operational leadership, ensuring services are secure, reliable, scalable, supportable and aligned with business requirements.
The role will work closely with Platform Infrastructure, Network Infrastructure, Solutions, Security, Service Management, and Monitoring teams to provide an integrated and highly automated service.
Key Responsibilities
1. Integral Team Leadership
- Lead and develop a globally distributed team of Database and Application Services SMEs and Engineers.
- Establish clear technical ownership and accountability across database and application technology domains.
- Develop SMEs as recognised technical authorities within their respective areas.
- Establish skills, training and professional certification plans to continuously increase technical capability.
- Recruit, develop and retain high-quality technical talent.
- Define team objectives, KPIs and performance expectations aligned with business and IT objectives.
- Promote collaboration and knowledge sharing across geographically distributed teams.
- Ensure effective technical documentation and cross-training.
- Provide leadership during major incidents, critical service events and technical escalations.
- Establish a strong technical culture focused on automation, standardisation and continual improvement.
2. Database Infrastructure Ownership
Provide overall management and tec
📌 Services Infrastructure Manager (Madrid)
🏢 Vincere
📍 Madrid
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