Описание: N26 is a digital bank that provides a branchless banking experience through technology and design. It operates a general banking platform across European markets, offering digital banking services without physical branches, paperwork, or hidden fees.

Задачи
- Lead the strategy, design, delivery, and enterprise-scale adoption of Agentic AI, hyperautomation, process mining, and internal tooling for Banking Operations
- Design, deploy, and govern end-to-end, multi-step Agentic AI solutions and automations for high-volume processes, cross-team friction, and manual back-office tasks
- Translate complex ML/AI concepts into practical working systems for Banking Operations
- Identify structural and behavioral barriers to adoption and design frameworks that embed AI capabilities into daily operations and team decision-making
- Lead structured process capture, process mining, and workflow mapping
- Evaluate opportunities to redesign end-to-end workflows instead of automating existing inefficiencies




- Partner with Conversational Banking and Platform owners to optimize Salesforce and integrate AI agents with central architecture and AWS infrastructure
- Define and track metrics for each initiative, including FTE impact, handling times, error rates, cost-per-unit, and time saved
- Work with Banking Ops leads, Data Science, AI Enablement, and Engineering to turn operational pain points into product specs, PRDs, and prompt configurations
- Collaborate with Data Protection, Legal, and Compliance teams to build workflows compliant with GDPR, the EU AI Act, and internal governance standards
- Own product readiness for launches and ensure that changes in one pod do not disrupt downstream processes, control environments, or customer outcomes

Требования
- 5+ Years of experience in Product Management, Process Engineering, or Operational Transformation
- Experience in a fast-moving technology, digital, or fintech environment
- Demonstrated experience taking ML, RPA, or Agentic

📌 product manager for banking operations (Barcelona)
🏢 HireHi
📍 Barcelona