As part of the development of our activity, ADM Value Barcelona is looking for native Dutch speakers to join a dedicated customer service team for the loyalty programme of a major international airline.
If you enjoy customer contact, are comfortable working in an international environment and are looking for a stable position in Barcelona, this opportunity is for you
No sales — just customer service
Barcelona Poblenou | Hybrid
Tasks
As a Dutch Customer Service Advisor, you will be the main point of contact for members of the airline's loyalty programme.
Your main responsibilities will include:
- Responding to customer enquiries by email and other communication channels.
- Assisting customers with their loyalty accounts, miles and benefits.
- Providing information about how miles can be earned, used and redeemed.
- Handling and resolving enquiries related to bookings, customer accounts and loyalty programme services.
- Providing clear, professional and personalised responses.
- Following up on complex requests and complaints until they are resolved.
- Ensuring a high-quality customer experience and contributing to member satisfaction.
- Recording and updating customer information in CRM tools.
- Contributing to the continuous improvement of service quality.
Requirements
We are looking for someone with an excellent customer service mindset and strong communication skills.
You are:
- A native Dutch speaker with an excellent level of Dutch, both written and spoken.
- Comfortable communicating with customers and focused on customer satisfaction.
- Organised, autonomous and solution-oriented.
- Comfortable using computer systems and digital tools.
- Able to work in a dynamic and international environment.
- Able to communicate in English at a professional level.
- Previous experience in customer service, tourism, hospitality, aviation or contact centres is a plus.