Digital Campus - ITSM Operation and Service Specialist Airbus Helicopters (Albacete, Spain) invites applications for an ITSM Operation and Service Specialist. The role is part of our Digital Campus, a pioneering ecosystem focused on industrial digitalization and innovation. Why Join Us? Airbus Helicopters is a integral leader in helicopter production, providing a dynamic, collaborative environment that encourages growth and learning. Location Albacete, Spain: a historic city with excellent quality of life and convenient proximity to Madrid and the Mediterranean coast. Responsibilities * CMDB Maintenance (RUN Tasks): Execute daily operational tasks to maintain, update, and audit CMDB data, ensuring high accuracy of configuration items and their relationships. * Data Quality Improvement: Collaborate with IT teams to identify data discrepancies, resolve conflicts, and continuously enhance CMDB quality. * PSL Technical Support: Act as the primary technical point of contact for Product Service Lines, providing hands‑on support and guidance in ServiceNow. * Scenario Building & Consumption:



Assist PSLs in designing practical scenarios and workflows to efficiently consume CMDB content for incident, problem, change, and lifecycle management. * Process Adherence: Ensure all activities align with internal governance, ITIL best practices, and organizational ITSM standards. Required Skills * Active ITIL Certification (ITIL Foundation V3 or ITIL 4 Foundation minimum). * Comprehensive understanding of IT Service Management processes and their interaction with Incident, Problem, and Change Management. * Solid knowledge of the ServiceNow Common Service Data Model (CSDM) focused on products and services objects. * Hands‑on experience with ServiceNow CMDB and Asset Management modules. * Strong analytical skills: attention to detail, trend analysis, and troubleshooting data discrepancies. * Excellent communication skills, able to translate technical data concepts to various IT teams and

📌 #CORE DIGITAL CAMPUS (Castilla-La Mancha)
🏢 Airbus Helicopters
📍 Castilla-La Mancha