Your Main Responsibilities Will Be: * Performance Excellence Management: presentation and analysis of performance and forecast figures to all stakeholders. * Monitoring performance and building action plans towards improvement of it. * Build sales strategy and monitor the execution and effectiveness of it. * Responsible for performance improvement plans and performance appraisal reviews. * Accountable for team members development and career path clarity. * Coach their direct report and second level towards their professional development through 1x1 and others. * Responsible for operating profit: ensuring the most efficient possible operation including * financial forecasting. * Responsible for employee satisfaction and motivational and engaging plans execution. * Managing and engaging different stakeholders towards the improvement of client satisfaction. Qualifications * Minimum 2 years of experience as Team Manager * Excellent level of English. * Strong presentation, analytical and problem‑solving skills. * Demonstrated people motivation and development skills.



* Demonstrated ability to work in a fast‑paced, ambiguous environment while prioritizing and managing multiple responsibilities. * Strong written and verbal communication skills, proficient in business writing. * Ability to work with multiple projects simultaneously in a complex environment. Desirable Skills * Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality * Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals * Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. * Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions * Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering co

📌 Head of Business (Cataluña)
🏢 Teleperformance
📍 Cataluña