* Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues * Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality * Partner with internal stakeholders to resolve complex customer and operational matters * Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions * Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities * Support compliance with company policies, procedures, and quality requirements * Analyze operational data and performance trends to identify opportunities for improvement * Support knowledge-sharing, onboarding, and training activities across the Customer Care team * Remain actively involved in day-to-day customer care operations and customer interactions * Support healthcare providers and contribute to patient care Requirements * High School Diploma with 4+ years, or Associate's Degree with 2+ years,



or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment * Professional proficiency in English and Spanish, both written and verbal * Experience managing complex customer situations, escalations, or cross-functional operational processes * Experience analyzing operational data and applying insights to support improvements * Proficiency with Microsoft Office applications, including Outlook, Excel, and Word * Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries * Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce * Proficiency in additional languages * Experience participating in projects, business transformation initiatives, or system implementations * Experience supporting continuous improvement or operation

📌 Customer Service Specialist (Madrid)
🏢 Jobtailor
📍 Madrid