Responsibilities * Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies. * Monitoring open mediation cases through weekly and monthly reports. * Monitoring default customers. * Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers. * Monitoring the notified payment guarantees through weekly and monthly reports. * Meet defined department goals and activity metrics. * Perform other assigned tasks and duties necessary to support the Mediation Department. Requirements * Previous experience working in customer support with debt mediation or incident management * Fluent Polish (C2), spoken and written, is required. * Fluent (C1) level of Spanish and English * Resourceful and highly motivated, with a focus on client satisfaction. * Team player and able to build good relationships across functions and collaborate to achieve shared goals. * High accuracy standards. * Experience will Salesforce/CRM will be a plus.

📌 Debt Mediation Specialist – Polish Language Required (Barcelona)
🏢 Jobtailor
📍 Barcelona