? We’re hiring: On-site IT Support Specialist – Madrid

We’re looking for an experienced IT Support Specialist to join an international environment and become the primary on-site IT contact for employees in our Madrid office.

? What you’ll be doing

• Provide Level 2 IT support for Windows workstations, peripherals, business applications, connectivity and mobile devices.
• Manage incidents and service requests in ServiceNow, from qualification and prioritization to resolution and closure.
• Handle hardware and software provisioning, installation, configuration and troubleshooting.
• Support IT onboarding and offboarding, including equipment deployment, replacement, recovery and user lifecycle activities.
• Maintain accurate IT asset and equipment records.
• Create and maintain technical documentation, troubleshooting guides and knowledge articles.
• Work independently on-site while coordinating priorities, escalations and service performance with a Paris-based management team and local stakeholders.
• Contribute to the continuous improvement of IT support processes and user experience.





? What we’re looking for

Required:
• Several years of hands-on experience in corporate IT support / Digital Workplace services.
• Strong experience with ServiceNow incident and request management.
• Solid Level 2 troubleshooting skills.
• Experience with hardware/software deployment and configuration.
• Experience with onboarding and offboarding processes.
• Professional proficiency in Spanish and English ????

Nice to have:
• Microsoft 365
• Endpoint management tools
• Active Directory
• Mobile device support
• IT asset management
• ITIL-based practices
• French is a plus ??

? The adecuado candidate
You’re an autonomous, customer-focused IT professional with strong communication, prioritization and problem-solving skills. You’re comfortable taking ownership, working independently on-site and collaborating with international teams and stakeholders.

? Location: Madrid – On-site

? Ro

📌 On-site IT Support Specialist (España)
🏢 Pasiona
📍 España