Job Summary
Werfen has recently set up a Service Management Office. As a trainee you will have the opportunity to gain hands-on experience in IT Service Management as Werfen has implemented an enterprise-wide IT Service Management framework. With this, processes like Incident, Service Request, Change and Problem Management have been introduced following industry best practices (ITIL), policies and procedures. Now the team has started to work on the next phases of the ServiceNow roadmap.

Key Accountabilities
As a trainee you can join this exciting journey by supporting the team by:
• Participate in workshops/meetings
• Understand how the processes are applied in ServiceNow
• Improving Service Management Governance Manuals by enhancing and documenting processes
• Support in setting up key performance indicators and metrics for monitoring, measuring and managing the performance of systems and services
• Support the team in organizational change management activities

Networking/Key relationships
• Leadership team of Integral Technologies and Services
• PMO




• Diverse stakeholders from IT team
• Vendors / Service providers

Minimum Knowledge & Experience required for the position:
• Student in the area of Information Technology, Economics, ADE or similar
• Good knowledge of Microsoft Office (Excel, Powerpoint, Word)
• Basic understanding of ITIL

Skills & Capabilities:
• Ability to work independently and take decisions in alignment with project team
• Good communication and organizational skills
• Being analytical, organized and collaborative
• Fluent English is mandatory

Travel requirements:
No

Individual Contributor Core Competencies:
Managing Work
Effectively managing one’s time and resources to ensure that work is completed efficiently.
Emotional Intelligence Essentials
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one

📌 Trainee IT Service Management (España)
🏢 Werfen
📍 España