As a Collections Specialist, you will perform any task related to maximizing collections and minimizing bad debt risk.
Key Responsibilities
• Reviewing open accounts for collection efforts
• Conduct collection calls to collect Accounts Receivables
• Mail correspondence to customers to encourage payment of overdue receivables
• Negotiate customer disputes to resolution and documents root cause
• Develop relationships with internal/external customers
• Maintain accurate collection files
• Identify issues attributing to account delinquency and discuss them with the Credit Manager
• Review and monitor assigned accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements
• Participate in process improvement projects, and support other management directives as prescribed
Qualifications
• Be native in French, high level of English and good level of Spanish
• Effective business writing and professional communication skills
• Demonstrated effective customer service skills, preferably 1-2 years' experience in collections,
including interaction with a large customer base
• Strong communication, problem solving and analytical skills
• Accounts Receivable knowledge/experience is a plus
• Detail oriented
• Knowledge of bank products/payment methods including Letters of Credit, bank guarantees, direct debits, credit cards, Bill of Exchange, Drafts, RIBA, Checks
• Assertive and able to negotiate with business sales reps and interface with senior management
• Self-starter, able to work individually
How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Versátil Fridays. Schedules may vary by location.
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD®
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarket