At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Mission
Lead Customer Performance & Programmes, governing the transformation portfolio and delivering strategic initiatives that improve customer experience, efficiency and financial results. Ensure investments are prioritized, measurable and aligned with company strategy through effective governance, business cases, financial planning, process improvement, benefits tracking and programme delivery.

Tasks & responsibilities
• Govern the Customer portfolio, aligning and prioritizing initiatives with strategic objectives.

• Lead customer programmes,



managing scope, resources, milestones, dependencies, risks and governance.

• Improve customer outcomes, revenue, operational performance and cost efficiency.

• Develop and challenge business cases, assessing financial, operational and risk impacts.

• Set baselines, targets and benefit owners; track savings, revenue, efficiency and customer outcomes.

• Define KPIs, dashboards and reporting for customer, operational, programme and financial performance.

• Coordinate Customer Leadership, Finance, Transformation/PMO, Procurement, Operations, IT & Digital, Insights & Data and sponsors.

Academic background
• Programme and portfolio management, governance, prioritization, transformation and change.

• Financial planning, BP, FP, CapEx, cost modelling, scenario analysis and investment assessment.

• Business cases covering financial, operational and risk impacts.

• Performance managemen

📌 MANAGER CUSTOMER PERFORMANCE (Viladecans)
🏢 Vueling
📍 Viladecans