Member Operations Lead – Agapi Mallorca

Agapi Boat Club is looking for a service-minded and highly structured Member Operations Lead to connect customer care with the fleet and operational work behind the Mallorca Club.
Agapi Boat Club offers hassle-free boating through a membership-based boat-sharing concept, giving members access to a fleet of premium boats across an international network of locations.
The role combines front-line member support with responsibility for digital records, bookings and financial coordination. The balance will vary through the season, with the position central to fast, accurate execution across the Club.

Role focus
Member care and satisfaction, booking system and Club coordination, fleet work-log and reporting.

Key competences
Strong customer-care, communication and organisational skills. Excellent project coordination and planning, with confidence using IT systems, maintaining accurate records and producing clear reports. Highly structured, reliable and proactive,



with careful attention to detail and sound judgement when handling confidential information.

Works with
The Fleet Operations Lead, working closely with the Financial Manager.
You will turn timely information about boat condition, damage, fuel, maintenance and costs into member communication, invoicing, records and reporting, providing direct support to the Financial Manager.

Key responsibilitiesMember care
• Coordinate onboarding for new members and membership upgrades, ensuring members receive the practical information and support that make boating easy.
• Act as a professional and welcoming point of contact for members, responding promptly and routing technical or commercial questions to the right colleague.
• Support booking questions, Club communications and practical follow-up before and after boating activities.
• Keep members informed when weather, boat availability, maintenance or operational changes affect their plans. Record requests, complaints and agreed act

📌 Member Operations Lead (Palma)
🏢 Agapi Boat Club
📍 Palma