POSITION SUMMARY
Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
CRITICAL TASKS
WORKING RELATIONSHIPS:
Reports to: Senior Sales Team Leader
Interfaces: Customers, S&M; associates, department heads and other MVW associates
OVERALL RESPONSIBILITIES:
• Provide appropriate information to all guests with accuracy, attention to detail and product knowledge.
• Perform sales presentation to potential owners generated through marketing programmes and self-generated leads.
• To maintain and exceed minimum performance standards as established by the Sales management on a period basis.
• Liaise with administration department / client to ensure payment schedules are delivered on time and meet future payment requirements.
• To obtain referrals from new and existing owners.
• Follow up on sales leads, self-generated or provided by Sales Management and amend accordingly to improve sales results.
• Review own performance with Sales Management and amend accordingly to improve sales results.
ESSENTIAL JOB FUNCTIONS:
• To properly learn and execute the endorsed sales process using the counselor sales person philosophy
• To maintain an attitude of customer service throughout your dealings with guests and owners.
• To assist your owners when necessary with booki