Purpose of the RoleThe Operations Manager is responsible for driving day-to-day performance of a Sales Ads operation, ensuring the achievement of revenue targets, operational efficiency, and consistent execution across sales teams. This role leads Team Leaders and frontline sales teams, ensuring strong pipeline management, conversion performance, and productivity across SMB EMEA Direct clients and Agency segments. The Operations Manager acts as the link between strategy and execution, translating business objectives into operational actions that drive measurable results.

Main Responsibilities
• Performance Management: Analyze and present revenue performance, pipeline, and conversion metrics, ensuring alignment with targets and identifying improvement actions.
• Sales Strategy Execution: Implement acquisition and growth strategies, ensuring consistent execution across teams and segments.
• Stakeholder Engagement: Maintain strong relationships with client and internal stakeholders, ensuring alignment on performance and priorities.
• Operational Efficiency:



Identify and implement process improvements to increase productivity, speed, and sales effectiveness.
• Team Performance Oversight: Monitor team performance across revenue, conversion, and activity KPIs, ensuring consistent delivery.
• Leadership & Coaching: Support Team Leaders through regular coaching, performance follow-up, and development focused on sales execution

Requirements• Proven experience in managing teams within sales or performance-driven environments.
• Fluency in written and spoken English C2.
• Strong communication skills with the ability to translate performance data into actionable insights.
• Solid analytical skills with the ability to interpret sales and operational metrics.
• Ability to build trust and manage relationships with clients and internal stakeholders.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Desirable Skills
• Process Ex

📌 Operations Manager (Barcelona)
🏢 Teleperformance Spain
📍 Barcelona