Description
Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.

Channel Factory embodies a strong start-up culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. Remote work status is subject to change at any time.

Channel Factory is headquartered in the United States and has general offices across 20+ cities/countries. This position will be based in the United States.



This role will report to our Director, Info Security/Compliance.

The IT Support Engineer is responsible for delivering high-quality IT support and device lifecycle management across the Americas region. This role will be a 6-month fixed-term position.

You will serve as the primary IT contact for Americas users, combining hands-on technical troubleshooting with systems administration and operational ownership. The role also plays a key part in strengthening onboarding processes, improving device management standards, and contributing to global IT initiatives.

Key Responsibilities
- IT Support & User Experience
- Provide Tier 2/3 technical support to Americas users via Jira Service Management.
- Troubleshoot macOS, SaaS applications, access management, and networking issues.
- Ensure timely resolution of tickets and maintain high service standards.
- Proactively identify recurring issues and recommend improveme

📌 Remote IT Support Engineer (Santa Cruz de Tenerife)
🏢 Channel Factory
📍 Santa Cruz de Tenerife