Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a general team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours. It's with that in mind that Beyond is looking to add a Customer Success Manager to our growing team. Reporting to our Manager of Customer Success SMB, EMEA, you will have the opportunity to be a key asset in developing and executing our strategy. This is an exciting opportunity for someone with a solid grasp of customer success processes who’s looking to take their expertise and build something new! You’ll develop & implement new processes, drive the results of the initiative, and serve as a go-to resource for other team members.

Before reading further... Beyond is passionate about diversity and cultivating our team’s potential.

As our Customer Success Manager, you'll be responsible for:



Acting as the first point of contact for all SMB clients' journey with Beyond Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue Performing regular check-ins with key stakeholders to ensure customer goals are being met Proactively managing relationships with accounts to maintain overall customer health Monitoring and reporting on the health and risk of accounts Securing annual subscription renewals Responding to requests for support in a timely manner Documenting learnings to assist troubleshooting efforts of other team members Proactively creating expert customer content (e.G. helpdesk articles, videos, training quizzes) to guide our customers Contributing to the development of customer support processes as our customer base continues to grow

So what kind of person are we looking for in this role? The person who will be successful in this role will be: Curious: you are curious by nature and have a knack for learning the ins and outs of software and a desire to dive into issues tp understand what is going on beneath the surface Empathetic: you are able to understand customer pain points and genuine desire to help our customers resolve issues People and Customer-Centric: you enjoy working with people and are driven to provide an excellent customer experience. You pride yourself on going above and beyond for teammates and customers Creative: you have the drive to identify creative ways to improve the customer experience and suggest new, out-of-the-box idea

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: 1 to a maximum of 2 years of relevant experience in Customer Success Manager/

📌 Customer Success Manager - Spanish & French Speaking (Barcelona)
🏢 Doist
📍 Barcelona