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- Act as AHE Focal Point for spares orders towards Customer and NHI
- Manage customer orders for spares and AGEs
- Perform contract piloting and report contract status to CSM
- Be in close contact with customers in order to anticipate needs and to satisfy contract commitments and end user expectations.
- Coordinate with DPC CLM in NHI to ensure spares deliveries from PC
- Coordinate with equipment suppliers to ensure spares deliveries
- Coordinate with NH90 Spare Manager to monitor deliveries and optimize customer support
- Coordinate with Material Support NH90 specialist to ensure parts deliveries
- Improves customer satisfaction on Spares services.
- Analyze and manage spare parts order book.
- Ensure transversal coordination with different departments to fulfil customer needs
- Issue and update of Provisioning Plan Report generation to allow customer monitoring
- Analysis of existing problems (misalignment of data, discrepancies, etc)
- Control of warehouse activity to ensure readiness of material to be delivered.
- Execute the Intervention/ Reception of spare parts with customer according to calendar and accomplish the budget forecast.
Competences
- Customer Oriented Team Management
- Knowledge of Supply Chain
- Knowledge of Business & Finance Management
- Continuous Improvement methodologies
- Capacity to welcome problems and put in place corrective actions.
- Knowledge of aeronautics standards
Soft Skills
- Ability to work in an international & multicultural environment
- Ability to build working relationship across multiple disciplines
- Autonomy and rigor to apply and follow standardsCapacity to anticipate risks and difficulties
- Capacity to analyze, to propose solutions in a synthetic way
- Good communication skills
- Value creation oriented
- Initiative and proactivity