CHANEL is a luxury fashion and retail brand focused on delivering exceptional client experiences through its boutiques, products and teams.

- Monitor boutique results, analyse key indicators and identify opportunities to improve business outcomes;
- Support the execution of the Maison’s strategy and commercial priorities within the boutique;
- Develop team members through regular feedback, coaching and forward-looking development conversations;
- Translate business objectives into clear individual goals and foster ownership and accountability;
- Address performance-related topics constructively and with a solution-oriented approach;
- Lead by example on the boutique floor and deliver personalised, memorable client experiences;
- Represent CHANEL as a brand ambassador and contribute to an aspirational environment;




- Support long-term client relationships through a personalised and consistent clienteling approach;
- Promote collaboration, trust, collective spirit and a cohesive team dynamic.
- Relevant experience in luxury retail, ideally in Fashion;
- Strong focus on client experience and service excellence;
- Ability to analyse performance and contribute to business development;
- Demonstrated ability and motivation to support team development and engagement;
- Confidence, professionalism and adaptability in different situations;
- Strong interpersonal and communication skills;
- High engagement, responsibility and team spirit;

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