Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

We are seeking a high-performing Sales Development Representative (SDR) to join our Inside Sales organisation. This is a strategically aligned role for individuals who want to contribute beyond traditional top-of-funnel activity and play a meaningful role in driving pipeline quality, deal progression, and revenue outcomes. As an SDR, you will operate as an integral part of a pod, partnering closely with your Account Executive (AE) and cross-functional teams, including Solutions Consultants and Customer Success to identify, develop, and progress both new logo and expansion opportunities within enterprise accounts.

What you’ll do

- Drive high-quality pipeline creation Generate new business opportunities through targeted, insight-led outreach across multiple channels.
- Drive pipeline across both net-new logo acquisition and existing account expansion, with a focus on opportunities that convert, progress efficiently, and deliver long-term value.
- Confidently engage senior decision-makers (VP level and above) and book high-quality meetings by leading with relevance, insight, and clear commercial value.
- Partner closely with Account Executives Align on account strategy across new logo and expansion motions, including opportunity development and deal progression.
- Operate as a true extension of your AE, contributing to how opportunities are shaped, qualified, and advanced throughout the sales cycle.
- Collaborate across the pod Work closely with Solutions Consultants, Customer Success, and other stakeholders to strengthen deal strategy, improve qualification, and maximise opportunity potential - particularly within complex, multi-threaded enterprise accounts.




- Support new logo acquisition and account expansion Prospect into new enterprise accounts while also unlocking growth within existing customers by building relationships across the organisation, identifying whitespace opportunities, and understanding evolving business priorities.
- Take an ownership-led approach Proactively identify opportunities, bring forward ideas, and take initiative in driving activity and outcomes - rather than relying on direction.
- Build strong, credible senior relationships Engage VP+ and C-level stakeholders with confidence, earning trust through thoughtful, value-led conversations that demonstrate a strong understanding of their objectives, challenges, and strategic priorities.
- Continuously optimise performance Analyse pipeline quality, conversion rates, and engagement effectiveness to refine your approach, improve results over time, and consistently raise the quality bar.

Who you are

- Fluency in English and Spanish essential
- Commercially minded You focus on outcomes over activity, with a clear understanding of what drives conversion, revenue, and long-term value.
- Proactive and accountable You take ownership of your work, manage priorities effectively, and continually look for ways to increase your impact.
- Collaborative and team-oriented You work seamlessly across functions and recognise that strong outcomes are driven by collective effort within a pod-based model.
- Confident communicator You are comfortable contacting, engaging, and booking meetings with VP-level and above personas, adapting your messaging to senior audiences and contributing credibly to strategic, value-led conversations.
- Strategic in your thinking You connect early-stage outreach to broader account strategy and understand how prospecting and qualification influence downstream deal success.
- Comfortable across multiple sales motions You are confident working across new logo and expansion opportunities, adjusting your approach based on account maturity, stakeholder seniority, and deal complexity.
- Resilient and driven You thrive in a fast-paced environment, maintain momentum, and demonstrate persistence in achieving results.

This role is well suited to individuals who are motivated to make a meaningful contribution, take ownership of their impact, and grow within a collaborative, high-performing environment.





Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

Benefits

- We offer a comprehensive suite of benefits designed to help each member of our team thrive.
- Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
- We want to grow our talent with purpose.
- Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

Equal Employment Opportunity

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment.

We fervently believe every employee matters and should be respected and heard.

We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.

We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process.

To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

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📌 Sales Development Representative (Madrid)
🏢 Sprinklr Software Iberia
📍 Madrid