Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English speaking markets
In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings
You’ll work primarily with customers in French and English
Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries
Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations
Assist with product demonstrations and customer training sessions when needed




Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectivelyC2-level French and English proficiency, including excellent written and spoken communication skills.
You’ll support customers in both languages via phone, chat, and email2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment
Eagerness to learn, a customer-first mindset, and a commitment to delivering high-quality support
Willingness to work shifts. The main shift for this role is 9 AM to 6 PM CET
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📌 Technical Support Specialist - Customer Support French Speaking Technical Support Specialist - Customer Support French Speaking (Barcelona)
🏢 Hostaway
📍 Barcelona