- Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English speaking markets

- In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings

- You’ll work primarily with customers in French and English

- Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries

- Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations

- Collaborate closely with internal teams, including Product Development and QA, to upscale and resolve complex technical issues

- Document and track customer inquiries, issues, and resolutions in our support system

- Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation





- Assist with product demonstrations and customer training sessions when needed

- Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams

Benefits

- Company stock options provided to every role

- Career advancement opportunities

- Dynamic international culture

- Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectivelyC2-level French and English proficiency, including excellent written and spoken communication skills.

- You’ll support customers in both languages via phone, chat, and email2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment

- Eagerness to learn, a customer-first mindset, and a commitment to delivering high-quality support

- Willingness to work shifts. The main shift for this role is 9 AM to 6 PM CET

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📌 Technical Support Specialist (French Speaking) (Barcelona)
🏢 Hostaway
📍 Barcelona