Henkel operates in chemical manufacturing and manufacturing, with this role focused on customer experience, supply chain, CRM, and process harmonization projects.

- Own end-to-end project management, including design, planning, delivery, cost, and outcome evaluation;
- Apply a customer-centric mindset in stakeholder interactions;
- Align with Global SC, Regional SC, GBS+, dX, Functions, and Business Units;
- Collect and analyze customer feedback and market insights through Voice of Customer;
- Oversee CRM system implementation and identify improvement opportunities;
- Contribute recommendations that impact CSX strategy;
- Lead business and IT projects that improve customer experience and process harmonization;
- Support customer service initiatives that drive retention and new business;
- Communicate local action plans and link them to integral CSX strategy;
- Identify, evaluate, and implement customer experience improvement projects;
- Design and roll out tools, processes, and initiatives aligned to Global CSX;
- Lead cross-functional and country implementation teams;
- Collaborate with CSX, CoE, GBS+, and Supply Chain teams;
- Drive continuous improvement through innovation and structured project plans;
- Manage performance using KPIs and reporting tools;
- Set objectives, monitor progress, and take corrective actions;
- Plan activities to ensure efficiency, continuity, and customer satisfaction;
- Ensure compliance with Henkel standards, SHE, and sustainability requirements.




- Bachelor’s or Master’s degree in Business Administration, International Management, Supply Chain Management, or a related field;
- 3–5 Years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects;
- Basic understanding of end-to-end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management;
- Strong stakeholder management and communication skills;
- Ability to collaborate across multiple international markets;
- Advanced PowerPoint and Excel skills, including executive presentations, data analysis, and formulas;
- Basic knowledge of Power BI;
- Hands-on experience using AI tools, such as prompt writing, to improve productivity;
- Proactive, open-minded, and collaborative approach with structured project execution and governance;
- Nice to have: German, French, or Spanish, experience in customer-facing environments, Customer Experience, retail, or B2B business.
- Flexible hours and a hybrid work model;
- Work from anywhere policy for up to 30 days per year;
- Diverse national and international growth opportunities;
- Health and preventive care programs;
- Gender-neutral parental leave for a minimum of 8 weeks;
- Employee Share Plan with voluntary investment and Henkel matching shares;
- Meal allowance for each worked day;
- Health insurance paid by the employer with a tax exemption;

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