Roc360 is a global fintech pioneer in the residential real estate investment sector. With 450+ employees across 4 continents and $20B+ in loans originated, we are looking for a motivated IT Specialist based in Spain to support our growing, globally distributed team. Responsibilities * IT Support & User Operations: Provide Tier 1 & Tier 2 troubleshooting (hardware, software, network) for local and remote global users. Manage onboarding/offboarding, access requests, and maintain Windows/macOS endpoints. * Cloud & SaaS Administration: Assist with operational support in AWS (IAM, EC2, S3), Google Workspace, and Azure AD / Microsoft Entra ID (SSO, MFA, access controls). * Documentation: Create and maintain internal runbooks, user-facing knowledge base articles, and document recurring technical issues. Profile * Experience: 1–2 years in IT support, cloud operations, or systems administration. * Remote Support: Proven experience assisting general users via ticketing systems, chat, and video calls. * Technical Knowledge: Solid understanding of Windows and/or macOS environment support.



* Skills: Ability to explain technical concepts to non-technical users, strong documentation habits, and a willingness to learn cloud and Linux systems. * Communication: Fluent English is mandatory to support our international team. Skills * Familiarity with AWS services, Google Admin Console, or Microsoft Entra ID. * Basic Linux command-line experience (SSH, logs, permissions). * Experience with scripting/automation (PowerShell, Bash, or Python). * Relevant certifications (CompTIA, AWS Cloud Practitioner, Microsoft, or Google). What’s in it for you? * Real Career Development: Continuous learning and rapid professional growth within a leading global Fintech. * Competitive Compensation: A highly competitive base salary + performancebased bonuses. * Global Exposure: The unique opportunity to travel to our US headquarters and other international jurisdictions. * Unmatched Culture: Work in a young,

📌 Information Technology Support Specialist en Roc360 (Madrid)
🏢 MIOTI | Madrid Internet of Things Institute
📍 Madrid