Requirements * Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms * Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching * Comfortable with ITSM/ticketing, change control and documentation * Familiarity with scripting/automation (PowerShell/Bash) is a plus * Clear, confident communication skills — translating technical concepts for non-technical users * Subject-matter expertise in at least one of the following: o Microsoft tenant migrations o Microsoft Intune o Microsoft Endpoint Configuration Manager o SharePoint Administration o JIRA Administration o API integrations o AI adoption What the job involves * Our COO Teams are the engine that powers Open Cosmos’ operations * This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards * They turn plans into action,
keeping us efficient and mission-ready at all times * We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology * This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement * You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow * You’ll own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools * Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions * Meet SLAs and communicate clearly with users and stakeholders * Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID * Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines * Support LAN/W
📌 2nd Line IT Support Engineer (Cataluña)
🏢 EF
📍 Cataluña