As a Duty Manager, you are at the heart of our airport operations, ensuring safe, efficient and punctual service while delivering an outstanding customer experience. If you thrive in a fast-paced environment, take ownership and enjoy making a difference, this is your opportunity to shape the Lufthansa Group experience: every shift, every flight. Tasks Your main tasks would be: * Customer Service: Ensuring personalized, high-quality service and promoting Lufthansa Group standards and values. * Operations: Coordinating daily station operations, handling irregularities and special assistance requirements. * Quality & Performance: Monitoring service quality and supplier performance and implementing corrective actions. * Safety & Compliance: Ensuring compliance with safety, security, emergency and regulatory requirements. * People & Training: Guiding airline and supplier staff and supporting workforce planning and training. * Communication & Reporting: Managing communication with customers, crews, authorities and partners, and ensuring accurate operational reporting.
Requirements What are the formal requirements? * High school diploma or equivalent required. * Bachelor’s degree is desirable. * Minimum 2–3 years of professional experience, including at least 1 year of demonstrated experience in ground operations. * Previous leadership or team coordination experience is desirable. * Excellent written and spoken English and Spanish skills required. * Good knowledge of airport procedures, ground handling processes and aviation operations. * Knowledge of Lufthansa Group (LHG) operators, procedures and requirements. * Experience working with other airlines and/or service partners is desirable. * Successful completion of training in Passenger Services and/or Aircraft Handling. * Proficiency in aviation-specific software and operational tools. * Strong project management, organizational and strategic thinking skills. * Willingness to work shifts. * Valid driver’s license require