Start: asapDUTIES AND RESPONSIBILITIES:- Act as the first point of contact for dealers and end users via phone and email- Troubleshoot technical issues and provide accurate and timely solutions- Educate customers on product usage, updates and best practices- Create and manage support tickets to ensure proper tracking and resolution- Collaborate with internal teams to resolve complex or escalated cases- Maintain accurate customer records and documentation in internal systems- Take ownership of customer cases and progress them through to resolution or escalationREQUIREMENTS:- Native or near-native level of German- Advanced level of English- Minimum 2 years of experience in Customer Service or Technical Support- Good customer service skills and the ability to understand customer needs- Strong listening and communication skills- Ability to troubleshoot technical issues and provide effective solutions- Ability to take ownership of cases and manage them through to resolution- Comfortable working in a customer service environmentOFFER:- Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00- Central office location in Barcelona- Fully paid training on the company and project- Career development programmes and specialised courses- Comprehensive training on the product, advanced technologies, and in-demand skills in the market- Guidance and tools to reach career potential#J-18808-Ljbffr