Описание: N26 is a digital bank that provides a branchless banking experience through technology and design. It operates a general banking platform across European markets, offering digital banking services without physical branches, paperwork, or hidden fees.

Задачи

- Lead the strategy, design, delivery, and enterprise-scale adoption of Agentic AI, hyperautomation, process mining, and internal tooling for Banking Operations
- Design, deploy, and govern end-to-end, multi-step Agentic AI solutions and automations for high-volume processes, cross-team friction, and manual back-office tasks
- Translate complex ML/AI concepts into practical working systems for Banking Operations
- Identify structural and behavioral barriers to adoption and design frameworks that embed AI capabilities into daily operations and team decision-making
- Lead structured process capture, process mining, and workflow mapping
- Evaluate opportunities to redesign end-to-end workflows instead of automating existing inefficiencies
- Partner with Conversational Banking and Platform owners to optimize Salesforce and integrate AI agents with central architecture and AWS infrastructure
- Define and track metrics for each initiative, including FTE impact, handling times, error rates, cost-per-unit, and time saved
- Work with Banking Ops leads, Data Science, AI Enablement, and Engineering to turn operational pain points into product specs, PRDs, and prompt configurations
- Collaborate with Data Protection, Legal, and Compliance teams to build workflows compliant with GDPR, the EU AI Act, and internal governance standards
- Own product readiness for launches and ensure that changes in one pod do not disrupt downstream processes, control environments, or customer outcomes

Требования





- 5+ Years of experience in Product Management, Process Engineering, or Operational Transformation
- Experience in a fast-moving technology, digital, or fintech environment
- Demonstrated experience taking ML, RPA, or Agentic AI products from 0 to 1 or significantly scaling them with measurable operational savings
- Hands-on experience with APIs, prompt engineering, agentic frameworks, and orchestration tools
- Ability to build or configure the first version of a solution while designing its long-term vision
- Expertise in workflow mapping, failure demand analysis, and structured waste-reduction methodologies
- Experience with Lean, Six Sigma, or equivalent methodologies
- Background in banking or fintech and experience navigating compliance, legal, and risk sign-offs in a control-heavy environment
- Proficiency in data-driven impact modeling and measurement using Power BI, SQL, or similar tools
- Exceptional communication skills and experience presenting complex trade-offs to senior leadership
- Ability to influence cross-functional teams without direct authority
- Nice to have: Experience in a fast-moving tech, digital, or fintech environment

Условия

- Employee benefits include a personal development budget, work from home budget, fitness and wellness membership discounts, language apps, and public transportation benefits
- One dedicated office teamwork day per week plus another day of choice, with remote work the rest of the time; some roles may require additional in-office presence
- Premium subscription on the employee’s personal N26 bank account and subscriptions for friends and family members
- One additional annual leave day for each year of service
- High degree of autonomy and access to cutting-edge technologies
- Relocation package with visa support is available

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📌 Product manager for banking operations (Barcelona)
🏢 HireHi
📍 Barcelona