Job Description

What you’ll do…

- Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
- You’ll be hands-on and willing to regularly work both front and back of house,



maintaining lobby and public area presence, spending time with guests and team members alike.
- To assist the Director of Operations and General Manager to manage any changes in hotel procedures around health and safety compliance.
- You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike.
- Act as Manager on duty, making sure everything is running smoothly and looking sharp , working with the team to find solutions to any hick ups.

📌 Guest Services Manager (Barcelona)
🏢 The Hoxton
📍 Barcelona