Who We Are Looking ForAs Implementation & Solutions Consultant for Southern Europe, you will own the full implementation lifecycle for our clients in the region while acting as the technical reference for the sales team during pre-sales. You will lead onboarding from kickoff to go-live for new clients and significant upsells, and support technical discovery, solution design, and product demonstrations for prospects. You will balance post-sales delivery and pre-sales support according to regional priorities, representing Crisis24 credibly to clients in French, Spanish, and English.What You Will Work OnImplementation & Client DeliveryLead end-to-end implementations for new clients and significant upsells, from kickoff to go-liveAct as the main point of contact for clients during implementation, setting clear expectations and keeping communication consistent and proactiveDefine and manage project plans, milestones and deliverables using Jira, Salesforce and CertiniaGather requirements, define success criteria and tailor the implementation approach to each client's business objectives and organisationShare best practices to help clients optimise their use of the platform and realise its full valueMonitor implementation health, anticipate and resolve roadblocks, and ensure a smooth handover to Account Management and ongoing supportTechnical Pre-Sales & Solutions EngineeringPartner with the regional sales team and Account Management team on technical discovery,



solution design and product demonstrationsSupport proof of concept activities and translate technical requirements into actionable implementation plans once deals closeMaintain up-to-date knowledge of the full Crisis24 solution portfolio to represent it accurately in both pre-sales and delivery conversationsProduct & Industry ExpertiseDevelop in-depth knowledge of the features and configuration options of the products supported by this roleStay current on Travel Risk Management, Business Continuity and Critical Event Management best practices, as well as regulatory expectations relevant to clients in Southern Europe (for example duty of care and data protection)Who You Will Work WithCollaboration & Cross-Functional SupportWork closely with Sales, Account Management, Product and Engineering to ensure alignment from the first technical conversation through implementation and beyondShare client and market feedback with Product and Sales to inform the roadmap and go-to-market decisionsCommunication & ReportingKeep clients and internal stakeholders informed throughout both pre-sales and implementation phasesRecord client interactions, project status, and technical engagements accurately in CRM and project management toolsWhat You Will BringLanguages (mandatory)Advanced professional proficiency in French, Spanish, and English, written and spoken. All three languages are used daily with clients and internal teamsExperienceAt least 3 years of experience in SaaS implementation, customer success, solutions engineering,



or technical pre-salesExperience combining pre-sales technical activities and post-sales delivery is strongly preferredProven track record of managing client relationships and successfully delivering software implementations, ideally with large multinational organisationsTechnical SkillsGood understanding of SaaS applications, APIs and enterprise integrations (SSO, HR systems, travel booking data); familiarity with XML, HTML or data transformation is a plusExperience with Salesforce and project management tools such as JiraProficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)Client & Communication SkillsStrong client-facing presence, equally comfortable supporting a sales cycle and leading deliveryAbility to explain technical concepts clearly to non-technical stakeholdersExcellent organisational and project management skills, with the ability to run several implementations and pre-sales engagements in parallelMindsetStrong analytical and problem-solving skills, with the ability to assess complex client needs and propose tailored solutionsAdaptability and autonomy, comfortable shifting between delivery and pre-sales as priorities evolveAbility to perform under pressure in a fast-paced environmentEducation and Preferred QualificationsBachelor's degree in Business, Computer Science, Information Technology or a related field, or equivalent professional experienceProject management certification (for example, PMP or ScrumMaster) is a plusFamiliarity with Agile methodologiesKnowledge of the security, risk management, or travel sectors is a plusAvailability for occasional travel to clients in Southern Europe
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📌 Client Implementation Specialist I (Madrid)
🏢 Crisis24 Group
📍 Madrid