Henkel operates in chemical manufacturing and manufacturing, with this role focused on customer experience, supply chain, CRM, and process harmonization projects.Own end-to-end project management, including design, planning, delivery, cost, and outcome evaluation;Apply a customer-centric mindset in stakeholder interactions;Align with Integral SC, Regional SC, GBS+, dX, Functions, and Business Units;Collect and analyze customer feedback and market insights through Voice of Customer;Oversee CRM system implementation and identify improvement opportunities;Contribute recommendations that impact CSX strategy;Lead business and IT projects that improve customer experience and process harmonization;Support customer service initiatives that drive retention and new business;Communicate local action plans and link them to global CSX strategy;Identify, evaluate, and implement customer experience improvement projects;Design and roll out tools, processes, and initiatives aligned to Global CSX;Lead cross-functional and country implementation teams;Collaborate with CSX, CoE, GBS+, and Supply Chain teams;Drive continuous improvement through innovation and structured project plans;Manage performance using KPIs and reporting tools;Set objectives, monitor progress, and take corrective actions;Plan activities to ensure efficiency, continuity, and customer satisfaction;Ensure compliance with Henkel standards, SHE,



and sustainability requirements.Bachelor’s or Master’s degree in Business Administration, International Management, Supply Chain Management, or a related field;3–5 Years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects;Basic understanding of end-to-end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management;Strong stakeholder management and communication skills;Ability to collaborate across multiple international markets;Advanced PowerPoint and Excel skills, including executive presentations, data analysis, and formulas;Basic knowledge of Power BI;Hands-on experience using AI tools, such as prompt writing, to improve productivity;Proactive, open-minded, and collaborative approach with structured project execution and governance;Nice to have: German, French, or Spanish, experience in customer-facing environments, Customer Experience, retail, or B2B business.Flexible hours and a hybrid work model;Work from anywhere policy for up to 30 days per year;Diverse national and international growth opportunities;Health and preventive care programs;Gender-neutral parental leave for a minimum of 8 weeks;Employee Share Plan with voluntary investment and Henkel matching shares;Meal allowance for each worked day;Health insurance paid by the employer with a tax exemption;
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