Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English speaking markets In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings You’ll work primarily with customers in French and English Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations Collaborate closely with internal teams, including Product Development and QA, to upscale and resolve complex technical issues Document and track customer inquiries, issues,



and resolutions in our support system Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation Assist with product demonstrations and customer training sessions when needed Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams Benefits

Company stock options provided to every role Career advancement opportunities Dynamic international culture Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectivelyC2-level French and English proficiency, including excellent written and spoken communication skills. You’ll support customers in both languages via phone, chat, and email2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment Eagerness to learn, a customer-first mindset, and a commitment to delivering high-quality support Willingness to work shifts. The main shift for this role is 9 AM to 6 PM CET

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📌 Technical Support Specialist (French Speaking) (Barcelona)
🏢 Hostaway
📍 Barcelona