QAD is seeking a Senior Support Engineer, ERP to deliver expert technical support for QAD and Progress products. You will engage with customers and partners via CRM, phone, and email to address complex issues, diagnose and resolve ERP-related challenges, and ensure smooth installations, upgrades, and configurations. Strong Progress DBA skills and Linux/SQL knowledge are required. The role is fully remote in Mexico with 24/7 coverage, shift rotations, and potential on-call duties, requiring