Customer Service Advisor with Dutch

Location:

On-site in Benalmádena, Málaga, Spain Schedule:

Full-time (Rotating shifts: Mon–Fri 08:00–21:00, Sat 09:00–17:00, Sun 11:00–17:00 with two guaranteed free weekends per month)

About the Role

Are you fluent in Dutch and looking to build an international career in sunny Andalusia? Join a integral customer experience team for a thriving e-commerce project based in beautiful Benalmádena, Málaga. In this role, you will be the friendly voice and helpful guide for Dutch-speaking shoppers, ensuring they receive first-class service across all communication channels.

Key Responsibilities

Multi-Channel Communication:

Assist customers via phone, email, and Live Chat regarding orders, product details, and special promotions.

Store & Ticket Management:

Process store-redirected calls efficiently and log all interactions accurately in the ticketing system.

Customer Care:

Turn complex inquiries or issue escalations into positive experiences through empathetic, professional support.

Process Excellence:

Adhere to project guidelines and quality benchmarks to consistently maintain high customer satisfaction scores.

Future Channels:

Opportunity to expand your skill set by handling social media customer inquiries as the role evolves.

What We Are Looking For

Languages:





Native or fluent Dutch combined with good written and spoken English.

Tech Capabilities:

Experience working with CRM software, support ticketing tools, and navigating multiple systems simultaneously.

Soft Skills:

Highly customer-focused, patient, articulate, and calm under pressure.

Attributes:

Punctual, detail-driven, adaptable to change, and eager to master new product information.

Location:

Willingness to work on-site in Benalmádena, Málaga (with relocation support provided if moving to the region).

What's in It for You

On-Site Facilities:

Work in a modern, bright, and spacious office in Benalmádena, just minutes from the coast.

Attractive Benefits:

Full Spanish permanent contract with immediate healthcare registration, plus company-paid private health insurance and medical assistance.

Relocation Package:

€500 lump-sum bonus paid after your first completed month to help you settle into Spain.

Generous Time Off:

Fully paid vacation package including 4 weeks plus 4 additional days off per year.

Work-Life Balance:

Structured shift schedules with two guaranteed full weekends off every month.

Paid Onboarding & Growth:

Comprehensive paid training program upon arrival with structured paths for career progression.

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📌 Customer Service Advisor with Dutch (Málaga)
🏢 Kats Recruitment
📍 Málaga