- Act as the primary point of contact for key external customers, distributors, and internal departments.- Monitor the business integration into SAP S4 Hana until complete stabilization.- Actively monitor open orders and delivery timeframes to ensure timely supplies, proactively communicating any potential delays or incidents.- Develop a deep understanding of assigned customers' business models and decision-makers, sharing relevant market information via Salesforce CRM.- Manage the end-to-end order and inquiry process: quotes, pricing calculation, returns, and complex cross-region/plant orders.- Perform standard customer master data and pricing maintenance following SAP and Salesforce CRM guidelines.- Manage the collection and credit management process (e.g., credit holds, billing adjustments, charges, and credits)



as well as rebate and commission systems.- Manage inventory modalities: call-off orders, consignment stocks, inventory replenishment, billing, and reconciliations.- Handle customer service and product complaints, performing quality checks and corrective actions in compliance with SOX and ISO regulations.- Drive customer adoption of digital tools like the Webshop, providing support and reporting incidents.- Support the sales team with detailed volume reports and follow up on sales against forecasts.- Provide backup coverage to Junior or Senior CSRs for standard transactions.

📌 customer service representative with german. (España)
🏢 Randstad
📍 España