- Assist with the check-in/check-out process and provide a warm, personalized greeting.
- Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits).
- Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences.
- Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly.
- Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations.
- Arrange special in-room touches for VIP or returning guests, following hotel protocols.
- Assist with surveys, departure interviews, and review monitoring on online platforms.
- Record preferences, habits, and useful notes for future stays.