Requisitos mínimos
EXPERIENCE
- Around 1-3 years of experience working with CRM applications.
- Experience in the hospitality business will be an asset.
- Understanding of the software development lifecycle from requirements gathering and design, through to development, testing, UATs and delivery as well as support.
- Experience in system integration projects from a technical and functional perspective.

Technical requirements:
- SAP technology, preferable customer related modules SAP CRM, SAP ERP SD
- Programming: PL/SQL, SQL

Will be valuable:
- Databases: Oracle, SAP HANA
- Campaign management systems: Emarsys, Salesforce
- Sales CRM: SAP Sales Cloud
- Business Intelligence: SAP BW on HANA, SAP BO
- Integration systems: SAP PI, SAP Gateway, Oracle SOA
- Knowledge in CRM solutions
- IA Solutions
- Loyalty solutions

QUALIFICATIONS
- University degree (or similar).
- Fluent English, written and spoken.

Descripción
Maintenance, support and enhancement of the solutions relating to the following areas:
- CRM.
- Sales: Account 360 and Lead Management.




- Marketing campaigns.
- Integration process with external systems.
- Loyalty systems.

Maintenance of current CRM Solutions:
- Issue management.
- Daily operations monitoring.
- Understand business user reporting and information analysis requirements.
- Coordination and follow up with internal departments and service providers.

Enhancement of the CRM solutions:
- Identification and analysis of new requirements.
- Ensure quality solutions: consistent, efficient, and aligned with standards.
- Ensure solutions meet the appropriate security standards.

Business User support:
- Resolve ad-hoc end user issues when requested.
- Initiative-taking support of the business need, identifying and shaping processes as required by business/information interpreter.
- Ability to prioritize tasks.

Conditions
Technical CRM analyst working in the IT department together with Sales and Marketing areas providing support, analyzing business

📌 IT CRM Analyst – HQ – Madrid
🏢 Nh Hotel Group
📍 Madrid