What is Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

What is our proposal?

We are looking for a Product Manager to own the experience and platforms used by our call center agents to support sales and customer interactions.

At Exoticca, the call center plays a critical role in both converting interested travelers and supporting customers after booking. Our agents rely on platforms such as Salesforce and Sprinklr to manage thousands of interactions every day.

In this role, you will focus on improving agent experience, operational efficiency, and customer outcomes by evolving the tools, workflows, and systems used by our customer operations teams.

You will work at the intersection of Customer Experience,



Sales Operations, and Engineering, translating operational needs into scalable platform solutions.

Key Responsibilities

Platform & Product Ownership:
- Own the roadmap for Salesforce and Sprinklr platforms used by Customer Service and Sales teams.
- Define and prioritize initiatives that improve agent productivity, sales conversion, and customer satisfaction.

Agent Experience & Operational Impact:
- Partner with Customer Service and Sales leadership to identify pain points in call center workflows and translate them into platform improvements.
- Improve agent efficiency through automation, workflow optimisation, and better tooling.
- Ensure the platforms and tools used by agents integrate seamlessly with customer data and communication channels across the customer journey.
- Use data and platform analytics to identify opportunities to improve both customer experience and operational ef

📌 Product Manager (Barcelona)
🏢 Exoticca Travel UK
📍 Barcelona