Job Title: Fashion Support Consultant - (Dutch speaking) - Remote - LE02
Job Description
Step into a Game-Changing Career
Ready to join an innovative and fast-growing team? We're a general leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world's most recognized brands - the ones you use every day - helping them grow through technology and integrated solutions.
If you're looking to develop your career and feel inspired, this is your opportunity.
As a Fashion Support Consultant (remote from Spain), you'll be part of a dynamic team of game-changers shaping the future of the fashion industry.
Career Growth and Personal Development
This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.
What You Will Do in This Role
- Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience
- Accurately log all interactions and provide timely solutions in line with service level agreements (SLAs)
- Maintain up-to-date knowledge of products, services, and systems
- Identify and escalat complex cases when needed to ensure effective resolution
Your Qualifications
- Are bilingual or proficient in Dutch with an advanced level of English
- Have a good understanding of IT platforms, equipment, and applications (Windows, MS Office, internet settings)
- Feel comfortable working in a customer service environment
- Have strong customer care skills, including active listening and problem-solving
- Take ownership of customer requests and follow them through to resolution or escalation
Don't meet every requirement? No problem. We're committed to building a diverse, inclusive, and authentic workplace.
What's in It for You
- Full-time (39 hours/week) fixed-term contract, Monday to Friday (09:00-18:00)
- Salary of €19.623,
📌 Fashion Support Consultant (Barcelona)
🏢 CNX
📍 Barcelona