Join DKB Code Factory as the Product Manager for Customer Service Automation and own the roadmap and backlog for PEGA-based automation that directly reduces handling time and improves customer experience across Business Banking. You will translate operational problems into high-impact automation, drive measurable efficiency gains, and partner closely with engineering, architects and frontline Customer Service teams to deliver reliable, scalable solutions. Responsibilities * Own and continuously evolve the Product Roadmap and Product Backlog for Customer Service automation initiatives, making priorities, milestones and dependencies transparent. * Lead discovery and process-mapping for priority Business Banking customer service workflows; identify and validate automation opportunities with frontline workers and stakeholders. * Define implementation-ready user stories and acceptance criteria; run regular backlog refinement to ensure high sprint readiness and predictable delivery. * Drive delivery of automation increments (PEGA or equivalent workflows) from idea to production,



ensuring measurable outcomes such as reduced manual handling time and improved stakeholder satisfaction. * Apply data-informed prioritization (e.g., WSJF, Value vs. Effort) and track product KPIs to guide decisions and demonstrate business impact. * Facilitate cross-functional workshops and align business, engineering, architecture and operations on scope, trade-offs and release planning. * Establish continuous discovery and feedback loops to iterate on product improvements and reduce rework over time. * Promote responsible use of AI tools in discovery and backlog practices, ensuring governance and compliance. Qualifications * 3–7+ years’ experience as a Product Manager, Business Analyst, or similar product delivery role within Agile teams. * Proven experience owning product roadmaps, backlog prioritization, and delivering product increments in cross-functional teams. * Strong skills in business p

📌 Product Manager — Customer Service Automation (Valencia)
🏢 DKB Code Factory
📍 Valencia