07 oct
|
Alea
|
Barcelona
ALEA is seeking a Quality Analyst Tech Support to help the technical support team deliver accurate, consistent client assistance. You will review human and AI-assisted tickets, turn findings into coaching, and maintain documentation used by the team and AI agent to provide reliable answers.
You will also handle selected complex cases to stay close to products and clients, and the role emphasizes improving processes and knowledge bases for better support quality.
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📌 Quality Analyst for AI-Enhanced Tech Support (Barcelona)
🏢 Alea
📍 Barcelona