Responsibilities
- Responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.
- Lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.
- Translate data and insights into customer value, leading to increased service contracts and software subscriptions.
- Collaborate with sales, distributors and business leads to identify new contract opportunities.
- Collaborate with sales, customer care and business unit on areas involving pricing, specification and product adaptations to maintain customer satisfaction. Requirements * Bachelor's degree * 2 years of experience in customer success, renewals (ARR), and/or inside sales * Fluency in Dutch and English is required. * Additionally working proficiency in French or German * Experience increasing annual recurring revenue * Experience with Gainsight, Salesforce and PowerBI
- Work experience in the manufacturing or automation industry.
- Experience with SaaS, subscription, and service business models.
- Strong organizational and time-management skills

📌 Customer Success Manager, Dutch, French, German (Barcelona)
🏢 Jobijoba
📍 Barcelona