We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D.; We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
Premier Support Account Manager
BMC Premier Support is a high-touch, outcome-focused service for customer organizations using BMC solutions to support critical business operations and key technology initiatives. The Premier Support Account Manager is responsible for building a deep understanding of the Premier customer's business and technology objectives and, in partnership with the customer,



creating and managing a Service Delivery Plan to achieve those objectives. Ultimately, the goals of the PSAM are to become a trusted advisor and to support successful adoption of BMC Solutions whether On-Premise, Hybrid or Cloud.
Relationship Management
Work in alignment with BMC ecosystem supporting the customer
Delivery of Premier Service
Set agenda, chair, and manage Premier Governance Calls, Premier Service Delivery Reviews, and site visits
Manage action plans to close gaps in service delivery or product satisfaction
Target high customer satisfaction scores for support and product
Drive toward high Net Promoter Scores (NPS)
Track Support Response and Resolution metrics, and coordinate improvement plans if needed
Track performance and availability of BMC solutions, and map Premier activity to positive outcomes
Support renewal of product license and Premier service
Engage the customer champion/economic b

📌 Premier Support Account Manager (Madrid)
🏢 Jobijoba
📍 Madrid