Customer Service Manager Zaragoza, AR, ES – Full time on site. Descripción del puesto * Lead the regional Customer Service team, driving priorities, performance and people development. * Ensure SLA, efficiency and customer satisfaction targets aligned with business priorities. * Serve as the main contact for Commercial teams and customers, ensuring effective communication and issue resolution. * Oversee customer portfolio management, including orders, deliveries, stock monitoring and replenishment. * Foster cross-functional collaboration with Supply Planning, Logistics and Commercial teams. * Align customer requirements with production constraints, stock availability and delivery performance. * Monitor customer stock, forecasts and VMI processes, ensuring timely adjustments and safety stock updates. * Lead service improvement projects, including VMI, SLA compliance, service optimisation and efficiency initiatives. * Drive analyses and action plans on service issues, stock deviations, complaints, transport constraints and planning improvements.
* Ensure master data quality and system maintenance for the assigned region. * Track and report operational KPIs, leading corrective actions when needed. Académico/otras formaciones * University Degree in Supply Chain, Logistics, Engineering, Business Administration, Economics or equivalent. Experiencia * 5-8 years of experience in Customer Service, Supply Chain, Logistics or a similar position within an industrial/manufacturing environment. * Experiencia laboral: Customer Service. * Tipo de empleado: Regular. Habilidades lingüísticas * High written and spoken Spanish and English (C1). ¿Por qué elegirnos? Al unirte al Grupo Saica, eliges más que un trabajo: eliges una carrera con propósito que se alinea con tus valores. Compañeros comprometidos para construir un futuro sostenible, haciendo una contribución significativa a nuestro mundo. El Grupo Saica está comprometido con la Prevención de Riesgos Laborales de sus trabajadores
📌 Customer Service Manager at Groupe SAICA (Aragón)
🏢 Groupe
📍 Aragón