Company Description

We’re looking for a Guest Services Manager to join our team at The Hoxton, Poblenou

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

More About Us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Reporting to the Front Office Manager, you will be responsible for leading day to day hotel operations and make sure our guest experience never flags.



Being our Guest Services Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not.

Job Description

What you’ll do…

• Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
• You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby and publi

📌 Guest Services Manager (Barcelona)
🏢 The Hoxton
📍 Barcelona