About Us

The world around us is changing rapidly and so is the insurance industry. Now’s the right time to make a bold move and shape the future of insurance – this is Allianz Direct As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become the most customer-oriented and efficient insurer on the market. Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture.

An international team of business experts and engineers who live and breathe an agile way of working, are seeking to improve and change the way you do insurance. Driven by customer obsession and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch.

So, what makes Allianz Direct so unique? We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance.

About The Role

At Allianz Direct, we are building a digital, data-driven, and people-centric organization,



where People & Culture plays a critical role in enabling business performance and transformation.

The Claims Provider & Process Excellence Specialist for Spain sits at the intersection of three of our biggest performance levers in the Spanish market: how we work with our claims partners, how we continuously improve the claims journey, and how we apply tools and technology to do both better. The role is responsible for optimising the way Allianz Direct works with third-party providers along the full claims value chain in Spain — including TPAs, repair networks, assessors, legal partners, and salvage — as well as MGA partnerships, while driving structured process improvement that controls claims losses and lifts efficiency.

You will work alongside the Head of Claims Operations for Spain and the local teams to execute the Spanish claims agenda, while collaborating closely with peers across the general Al

📌 Claims Provider (Madrid)
🏢 Allianz Direct
📍 Madrid